Client Survey and Feedback Form

Name

Company/Organisation

Building Disputes Tribunal Reference Number: BDT-

Please Select the Box that Applies to you:

	Claimant
	Respondent
	Claimant's representative
	Respondent's representative
	Other

How did you find out about our services?

Our Support Team

Our people were courteous and helpful

A timely response was provided

My overall experience was positive

Our people were knowledgeable and provided answers to your questions

Any comments about our support team

Information and Documentation

Our website is comprehensive and informative

Our website is easy to navigate

Learning about adjudication on our website was relatively quick and easy

Our application form for the nomination of an adjudicator was easy to follow and complete

I prefer to file as much information and complete as many forms as I can on-line

Having access to all of the necessary forms for compliance with the Act on the website is useful

Having access to statistics relating to adjudication is important

Having access to the judgments of the courts relating to adjudication is important

Having access to articles and publications relevant to construction law is important

Any other comments about our information and documentation

Nomination and Adjudication Service

The Adjudicator was nominated promptly

Having a panel of Principal Adjudicators to deal with claims over $100,000 is important

The jurisdiction of the general panel at less than $100,000 is appropriate

I would choose which ANA I used because of the adjudicators on its panel

Being able to secure the appointment of an adjudicator within 24 hours is important to me

The case managment service provided by the Tribunal is important

Having an experienced construction lawyer as Registrar to administer and provide guidance on the process is important

Knowing that the adjudication process will be the same for each adjudicator is important

Knowing that the same documentation will be used by each adjudicator is important (ie Notice of Willingness to Act)

Knowing the amount of security required from the outset is important

The FIXED FEE LOW VALUE CLAIM SERVICE provided by the Tribunal is important

Having NO NOMINATION FEE for the appointment of an adjudicator is important

The facility to pay the adjudicator's fees and expenses by credit card is important

The 'scrutiny as to form' of all determinations by a Principal Adjudicator is an important safeguard for the parties

I found the adjudicator courteous and professional

Any other comments

The Adjudication and the Determination

The determination was made promptly

The form of the determination made it easy to follow

The adjudicator's reasoning was easy to follow

The outcome of the adjudication was as I expected

The cost of the determination was reasonable in the circumstances

Any other comments

Other

Would you recommend our Adjudication Service to others?

As a result of your experience, what improvements to our service would you suggest

As a result of your experience, what improvements to the Act would you suggest