Client Survey & Feedback Form

Name

Company/Organisation (If Applicable)

Building Disputes Tribunal Reference

Please Select the Box that Applies to you:

	Claimant
	Respondent
	Claimant's representative
	Respondent's representative
	Other

Our people were courteous and helpful

	Yes, Very
	Yes
	Not Sure
	No
	No, Not at all

______________________________________________________

A timely response was provided

	Yes, Very
	Yes
	Not Sure
	No
	No, Not at all

______________________________________________________

My Overall Experience was:

	Very Positive
	Positive
	Satisfactory
	Unsatisfactory
	Very Unsatisfactory

______________________________________________________

Our People were Knowledgable:

	Yes, Very
	Yes
	Not Sure
	No
	No, Not at all

Additional Comments in Relation to our Support Team:

Our website is comprehensive and informative:

	Yes, Very
	Yes
	Not Sure
	No
	No, Not at all

If you don't find our Website to be comprehensive and informative, what do you think we need to improve on?

Our website is easy to navigate:

Learning about Adjudication on our website was relatively quick and easy:

Our application form for the nomination of an adjudicator was easy to follow and complete:

I prefer to complete as much of the process on-line as I can:

	Yes
	No

If no, how would you prefer to complete the process:

Having access to all of the necessary forms for compliance with the Act on the website is useful:

Having access to statistics relating to adjudication is important:

Having access to the judgments of the courts relating to adjudication is important:

Having access to articles and publications relevant to construction law is important:

Additional Comments in Relation to Information and Documentation:

The Adjudicator was nominated promptly:

	Yes, Very
	Yes
	Not Sure
	No
	No, Not at all

______________________________________________________

Having a panel of Principal Adjudicators to handle claims over $100,000 is important:

	Yes
	Not Sure
	No

______________________________________________________

The jurisdiction of the general panel at less than $100,000 is appropriate:

	Yes
	No

I would choose which Authorised Nominating Authority (ANA) I use because of the adjudicators on its panel:

	Yes
	No
	Maybe

______________________________________________________

Being able to secure the appointment of an adjudicator within 24 hours is important to me:

	Yes
	No
	Maybe

______________________________________________________

The case managment service provided by the Tribunal is important:

	Yes, Very
	Yes
	Not Sure
	No
	No, Not at all

______________________________________________________

Having an experienced construction lawyer as Registrar to administer and provide guidance on the process is important:

	Yes
	Not Sure
	No

______________________________________________________

Knowing that the adjudication process will be the same for each adjudicator is important

	Yes
	No
	Not Sure

______________________________________________________

Knowing that the same documentation will be used by each adjudicator is important (ie Notice of Willingness to Act):

	Yes
	No
	Maybe

______________________________________________________

Knowing the amount of security required from the outset is important:

	Yes
	No
	Maybe

______________________________________________________

The FIXED FEE LOW VALUE CLAIM SERVICE provided by the Tribunal is important:

	Yes
	No
	Not Applicable

______________________________________________________

Having NO NOMINATION FEE for the appointment of an adjudicator is important:

	Yes
	No

______________________________________________________

The facility to pay the adjudicator's fees and expenses by credit card is important:

	Yes
	No

______________________________________________________

The 'scrutiny as to form' of all determinations by a Principal Adjudicator is an important safeguard for the parties:

	Yes, Very
	Yes
	Not Sure
	No
	No, Not at all

______________________________________________________

I found the adjudicator courteous and professional:

	Yes
	No

If No, please let us know what you think could be improved on:

Additional Comments about the Nomination and Adjudication Service:

The determination was made promptly:

	Yes, Very
	Yes
	Not Sure
	No
	No, Not at all

______________________________________________________

The way the determination was set out made it easy to follow:

	Yes
	No

If No, why was it difficult to follow?

The adjudicator's reasoning was easy to follow:

	Yes, Very
	Yes
	Not Sure
	No
	No, Not at all

______________________________________________________

The outcome of the adjudication was as I expected:

	Yes
	No

______________________________________________________

The cost of the determination was reasonable in the circumstances:

	Yes
	No

If you do not think the cost was reasonable, what would you consider to be a reasonable cost and why?

Additional Comments in Relation to the Adjudication and Determination:

Would you recommend our Adjudication Service to others?

	Yes
	No
	Maybe

If you are unsure whether you would recommend our services or would not recommend our services, why?

As a result of your experience, what improvements to our service would you suggest:

As a result of your experience, what improvements to the Act would you suggest:

Client Survey & Feedback Form - Adjudication