Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. Following the Prime Minister’s announcement on Saturday, our people will begin working remotely from today, Monday 23 March.

Having well developed online dispute resolution options, it will in many ways be business as usual for us as we focus on providing a seamless service, regardless of where our Registry staff, adjudicators, arbitrators and mediators are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

If you have any questions, please do not hesitate to get in touch. Please let us know if we can be of further assistance to you and we will keep you informed with any further updates.


In line with Ministry of Health guidance, our staff are currently working remotely. They remain available to assist and it is business as usual. However, we ask that wherever possible you contact us online or by email.

If you need to courier documents, please contact our Registry staff in the first instance to confirm the appropriate delivery details. 


More Info

Can’t find the answer to your question on our website? To send us an enquiry please complete the form on this page and we will reply as soon as possible.

Address: Ground Floor, 9 Anzac Street, Takapuna 0622, Auckland, New Zealand
PO Box 33297, Takapuna 0740, Auckland, New Zealand

Phone: +64 9 486 7143

Freephone: (0508) BUILDING DISPUTE

Business Hours: 8.30a-5.00p M-F

For further information about a process in particular, please enter your details here and we will get back to you as soon as possible.