Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. Following the Prime Minister’s announcement on Saturday, our people will begin working remotely from today, Monday 23 March.

Having well developed online dispute resolution options, it will in many ways be business as usual for us as we focus on providing a seamless service, regardless of where our Registry staff, adjudicators, arbitrators and mediators are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

If you have any questions, please do not hesitate to get in touch. Please let us know if we can be of further assistance to you and we will keep you informed with any further updates.

Deborah Clapshaw

BA (Hons) | LLB (Hons) | LLM | FAMINZ

Service: Mediation

Area of Expertise: Infrastructure and Civil Works

Deborah Clapshaw is a barrister working exclusively as a private mediator in commercial and interpersonal disputes since 1994.

She is on a number of statutory mediation panels including the Weathertight Homes Resolution Service (which she has been on since its inception in 2003), the Domain Names Commission and is an accredited FDR provider. She has been a contract mediator mediating employment disputes for MBIE since 2016.

Deborah has conducted over 1,500 construction dispute mediations relating to delay and defect claims, design, workmanship and engineering issues both privately and as a Weathertight Homes Resolution Service panellist.

She taught Mediation and Dispute Resolution at Auckland University Law School for 10 years and was a member of the Human Rights Review Tribunal from 2003 until 2010, Chairperson of the State Housing Appeal Authority and a Real Estate Agents Authority Complaints Assessment Committee Panel member. She has recently been appointed to the GCCRS panel to mediate Christchurch earthquake-related claims.
She is an Invited Fellow of the International Academy of Mediators, a Fellow, Disciplinary Tribunal and Mediation Panel member of AMINZ, and an Advanced Panel member and past member of the Resolution Institute Board. She regularly coaches and assesses mediators for accreditation and offers professional supervision to mediators.